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After comparing USAA and Progressive on price, coverage and customer service, our team found that USAA beats Progressive 9.2 to 8.7 out of 10.0.
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Written by: Daniel Robinson, Written by: Daniel Robinson Writer Daniel is a writer on the Guides team and has written for a number of car magazines and companies in the US, UK and Australia, particularly in finance and car maintenance. Daniel is a member of the Guides team on car insurance, loans, warranty options, car services and more. the writer
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Edited by: Rashawn Mitchner, Edited by: Rashawn Mitchner Editor-in-Chief Rashawn Mitchner is a Team Leader with over 10 years of experience in personal finance, lending, insurance and responsible. Senior Editor
When it comes to USAA vs. Progressive, which insurance company should you choose for your car? In this article, the advisory team compares the two companies in terms of billing, pricing and customer experience to help you make an informed decision.
Each provider has its pros and cons, and we’ve reviewed the best auto insurance companies in the industry to help drivers find coverage and save money. One of the best ways to save money on premiums is to compare car insurance from different companies, which our team recommends.
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The information team is committed to providing reliable information to help you make the best decision about your car insurance. Because customers trust us to provide objective and accurate information, we have developed extensive evaluations to create our rankings of the best auto insurance companies. We collected data on twelve car insurance companies to identify companies in various product categories. After 800 hours of research, the final result is the overall rating for all providers, including the insurers with the most points on the list.
Based on our criteria, our team has a higher total USAA score than Progressive. USAA scored 9.2 out of 10.0 while Progressive scored 8.7 out of 10.0. Both companies scored high in the categories of coverage, cost and customer experience, with USAA leading in the third.
However, when it scores lower, Progressive is more accessible. USAA is only available to members of the military and their immediate families, while Progressive is available to everyone.
Progressive and USAA are two big players in the auto insurance industry, and as such they have a good reputation. Both companies have strong financial ratings from AM Best, with USAA receiving a perfect A++ and Progressive receiving an A+. Progressive earned an F from the Better Business Bureau (BBB), but USAA is not currently rated by the organization.
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The US Auto Claims Satisfaction Study ℠ by J.D. Power 2022, although USAA is not included because it does not meet certain requirements, it is still among the top five insurance companies for its claims services. The same cannot be said for Progressive, which scored below the industry average, below 15 other insurers.
Our review team reached out to USAA and Progressive for comment on their ratings, but did not hear back.
If you need comprehensive coverage, USAA or Progressive can help. Both companies scored the best in our coverage, each offering six different car insurance standards:
We recommend that all drivers have comprehensive insurance to protect themselves, their vehicle and others on the road. However, many drivers only carry the minimum required by their state.
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In our 2022 survey of 1,000 car insurance consumers, we found that approximately 23% of drivers have limited coverage and approximately 67% have full coverage. . Among those with full control rights, approximately 46% have high restrictions and 55% have low restrictions.
In addition to the car insurance coverage options, USAA and Progressive have other programs that can be added to your plan. You can find more of these insurance products in the table below.
* Both USAA and Progressive offer classic car coverage through different companies: American Collectors Insurance (USAA) and Hagerty (Progressive).
When looking for auto insurance, online insurance can be a great way to save money on your premiums. Both Progressive and USAA have insurance programs that use telematics to give you a safe driving score. High scores can get discounts. In the table below, you can compare each program and see if it is right for you.
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Both USAA SafePilot and Progressive Snapshot can be very useful if you are a safe driver or if you don’t drive often. All driving behavior tracking programs are similar, but they do not include your entire driving history, only your driving behavior during the tracking period.
However, SafePilot and Snapshot have their drawbacks. If you drive poorly, Progressive can increase your premiums through Snapshot. Some customers have also complained that SafePilot is not the best user experience, especially when it comes to using the phone.
USAA has the lowest average total premium among major auto insurance companies at $1,054 per year, but this provider is not available to everyone. Both Progressive and USAA are below the national average of $1,730 when it comes to annual car insurance.
In the table below, you can compare the annual and monthly averages for USAA’s and Progressive’s general coverage.
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In the chart below, you can see how the two companies compare to the national average and other top competitors.
Both USAA and Progressive offer a number of ways to get discounts on car insurance premiums, which may make Progressive a cheaper option for some. In the table below, you will find details of the discount car insurance offered by each company.
Progressive offers some additional savings in addition to the above discounts. These include a cash withdrawal box where you can get a $50 credit on your accident and total deductible for any time without an accident or violation. However, this requires an additional fee to activate.
Progressive also offers minor amnesties and major amnesties for crimes. With very few exceptions, the company will not increase your fees after the first application if it is $500 or less. If you have a promotion policy for five years and remain unconditionally with us, your rate will not increase with a large waiver, even if the claim exceeds $500.
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Home insurance and auto insurance are other ways to save money with both USAA and Progressive, plus other discounts each company offers. When you bundle with USAA or Progressive, you can combine your homeowners or renters insurance with your auto insurance to save money.
Bundling your insurance policy saves you money, helps you eliminate the inconvenience of paying for separate policies, and gives you flexibility when your insurance needs to change.
USAA is known for exceptional customer service, and that is evident in JD’s USA Insurance Buying Study ℠. Power 2022, where it has the second highest rating. Progressive also scores well in customer service, especially with its mobile app.
While Progressive has a great score mobile app and JD scores. Power, there are more of BBB complaints with more than 4,000 in the last three years compared to USAA more than 2,600. But according to the National Association of Insurance Commissioners (NAIC), Progressive is the third largest insurance company, with more than $35 billion in auto insurance premiums in 2021.
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Our review team reached out to Progressive for comment on their BBB complaint, but did not hear back.
USAA is the fifth-largest auto insurer, with just over $15 billion in premiums in 2021. The difference in size could be one reason why Progressive’s deficit total pressure is greater.
In addition to valuable customer data, our team conducted their own research to gauge customer satisfaction with car insurance. We surveyed 7,000 policyholders in 2022, and overall, USAA scored slightly higher, but Progressive was 0.2 points behind in all categories.
In the table below, you can see how the two companies scored 5.0 points in our evaluation group.
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When asked how they would recommend their insurance provider, consumers gave Progressive 7.5 out of 10.0, while USAA scored 7.8.
Our team chose USAA auto insurance as an overall better choice than Progressive. However, USAA is only available if you are a military member, veteran, or spouse or child of one. If you qualify, the company is an affordable option with great service and customer service.
Progressive is also a company worth looking into for auto insurance, especially if you can’t qualify for USAA. In fact, if you are a young driver, a driver over 50, or someone with a DUI on their record, Progressive is even cheaper than USAA. We recommend that you get a quote from each company to find the best insurance for you.
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